At Sugarlips, we want you to be happy with your purchases and offer a worry-free shopping experience.

Return & Exchange Policy

  • All requests for refunds and exchanges must be made within 30 days of the ship date.
  • Merchandise must be in the condition you received it, completely free of make-up stains and dirt. Must not be worn, altered or washed.
  • One (1) return shipping label shall be provided free of charge for each order.  Additional return or exchange requests within 30 days of the ship date will be honored but you will be responsible for additional shipping costs.
  • Merchandise must have all tags attached.
  • Refunds will be made in the form of the original payment. Shipping and handling costs are not refundable.
  • Refunds and exchanges will be processed once the item has been shipped by you and received in our facility.

 

How to Return or Exchange Items

  • Request a return or exchange within 30 days of the original ship date and provide the reason for the request.  You must get our approval to return an item or exchange it for an alternate size, color or style.
  • Exchanges can only be made for the same style.
  • Email us: cs@sugarlips.com or call customer service at 855.689.7755
  • We'll email you a return label.
  • Please fill out the Return/Exchange* form that came with your order with the reason for return/exchange and whether you want to refund OR exchange. 
  • Print the return label emailed to you, attach it to the return package. Put the package in the mailbox for pick up, give it to your carrier, drop the package at a postal service blue mailbox or drop the package off at your local post office.
  • We must receive the merchandise within 28 days of issuing a label. We will not accept the return after the 28 days.

 

Sale Items 

Orders for Final Sale items are final and cannot be returned or exchanged. If Final Sale items are shipped back without an approval, we may reject the package.

Canadian Returns 
We are unable to email return labels for Canadian returns. After receiving approval from us for the return, please return items to us by Canadian Post Small Packet Shipping. We will refund this shipping cost to you. Returns made using any method other than Small Packet-USA will only be refunded the cost of this shipping method. Our return policy is noted above.

International Returns & Exchanges 
International orders have a different return process and do not qualify for free returns or merchandise exchanges. Return shipping and handling fees will be deducted from your refund. Original shipping fees are nonrefundable.

After receiving approval from us for the return, you are welcome to return items to us for a refund or an exchange. Our return policy is noted above. Exchange shipments will be charged the international flat rate shipping fee.

Processing Time 
When your package arrives at Sugarlips, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Sugarlips.