Returns & Exchanges
At Sugarlips, we want you to be happy with your purchases and offer a worry-free shopping experience.
Return & Exchange Policy
- Return requests made within 30 days of the ship date qualify for a full refund
- Returns made after 30 days and within 90 days of ship date will qualify for an exchange or store credit
- Merchandise must be in the condition you received it, completely free of make-up stains and dirt. Must not be worn, altered or washed
- Merchandise must have all tags attached
- Refunds will be made in the form of the original payment. Shipping and handling costs are not refundable.
- Refunds and exchanges will be processed once the item has been shipped by you and received in our facility.
How to Return or Exchange Items
- You must get our approval to return an item or exchange it for an alternate size, color or style
- Exchanges can only be made for the same style
- Email us: firstname.lastname@example.org or call customer service at 855.689.7755
- Tell us the reason for the return and we'll email you a return label
- Please fill out the Return/Exchange* form that came with your order with the reason for return/exchange and whether you want to refund OR exchange.
- Print the return label emailed to you, attach it to the return package. Put the package in the mailbox for pick up, give it to your carrier, drop the package at a postal service blue mailbox or drop the package off at your local post office.
- We must receive the merchandise within 28 days of issuing a label. We will not accept the return after the 28 days.
Orders for Final Sale items are final and cannot be returned or exchanged. If Final Sale items are shipped back without an approval, we may reject the package.
We are unable to email return labels for Canadian returns. After receiving approval from us for the return, please return items to us by Canadian Post Small Packet Shipping. We will refund this shipping cost to you. Returns made using any method other than Small Packet-USA will only be refunded the cost of this shipping method. Our return policy is noted above.
International Returns & Exchanges
International orders have a different return process and do not qualify for free returns or merchandise exchanges. Return shipping and handling fees will be deducted from your refund. Original shipping fees are nonrefundable.
After receiving approval from us for the return, you are welcome to return items to us for a refund, exchange or store credit. Our return policy is noted above. Exchange shipments will be charged the international flat rate shipping fee.
When your package arrives at Sugarlips, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Sugarlips.